Client Success Manager (Accounting)
We are currently seeking a Client Success Manager to ensure our clients are able to use the accounting functionality of our system. This is an opportunity to grow with the firm and develop as a leader. We are a remote only law firm, and we have exceptional benefits and compensation, including health insurance, home office allowance, cell phone allowance, and pension.
- Manage and nurture the relationship with our clients
- Provide dedicated support for VIP clients
- Understand clients’ needs and support the attorneys and paralegals of the firm in delivering services
- Ensure individual clients are meeting client success those benchmarks
- Frequently check client satisfaction and capture client feedback
- Understand the product and services inside and out
- Exceptional personality, charisma, and genuine joy for people
- 3+ years of experience in Account Management or Customer Success
- Experience with SaaS services
- English business proficiency (written and spoken) and respective business acumen
- High level of maturity and work ethic required. You will be interacting with business managers and accountants for the top celebrities and musicians on earth.