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Client Success Manager (Accounting)

We are currently seeking a Client Success Manager to ensure our clients are able to use the accounting functionality of our system.  This is an opportunity to grow with the firm and develop as a leader. We are a remote only law firm, and we have exceptional benefits and compensation, including health insurance, home office allowance, cell phone allowance, and pension.

Responsibilities

  • Manage and nurture the relationship with our clients
  • Provide dedicated support for VIP clients
  • Understand clients’ needs and support the attorneys and paralegals of the firm in delivering services
  • Ensure individual clients are meeting client success those benchmarks
  • Frequently check client satisfaction and capture client feedback
  • Understand the product and services inside and out

Qualifications

  • Exceptional personality, charisma, and genuine joy for people
  • 3+ years of experience in Account Management or Customer Success
  • Experience with SaaS services
  • English business proficiency (written and spoken) and respective business acumen
  • High level of maturity and work ethic required. You will be interacting with business managers and accountants for the top celebrities and musicians on earth.
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