We’re on a mission to change the way law is practiced. Technology is in our DNA, and we use the bandwidth that technology affords to develop genuine relationships with our clients. We’re a remote-first corporate law firm of the future. Sound fun?
EMINUTES exists to do one thing.
We exist to be the best in the world at forming and maintaining entities, and we do so by adhering to our core values.
Our narrow focus on the formation and maintenance of legal entities enables us to provide a level of quality and service that is unequaled. We don’t dabble. We work hard every day to improve the excellence of legal services we provide and our clients’ experience with our firm. With more than 38,000 companies enrolled, we deliver comprehensive corporate compliance work at the highest possible level of efficiency and with a commitment to exceeding client expectations.
Technology is in our DNA. We believe in constant improvement — fixing things that aren’t broken, maximizing technology in every nook and cranny of our operation. This level of automation creates the mental space for our team to provide thoughtful legal analysis and develop genuine client relationships. Our commitment to cutting edge technology enables us to hone our systems, maximize the potential of automation, eliminate opportunities for human error, and provide a convenient and intuitive interface for our clients.
We want to create an experience so extraordinary that our clients are left wondering “how in the world we did it” so efficiently. We strive to cultivate quality relationships that build our understanding of the client and their needs. We consistently collect and implement suggestions and feedback from our clients to ensure we are always improving our services. We optimize our internal teams to orchestrate the interactions we have with clients, so each client feels like he or she is the only client despite the fact that we have tens of thousands.
We are on a mission to amplify the voices of disenfranchised members of underrepresented communities through our Arts and SHEminutes initiatives. Our initiatives provide support and complimentary services to organizations that mentor those members of our community who are crushing barriers. Our Arts initiative focuses on storytellers, and our SHEminutes initiative focuses on entrepreneurs who identify as female.
We are currently seeking a Client Success Manager to ensure our clients are able to use the accounting functionality of our system. This is an opportunity to grow with the firm and develop as a leader. We are a remote only law firm, and we have exceptional benefits and compensation, including health insurance, home office allowance, cell phone allowance, and pension.
- Manage and nurture the relationship with our clients
- Provide dedicated support for VIP clients
- Understand clients’ needs and support the attorneys and paralegals of the firm in delivering services
- Ensure individual clients are meeting client success those benchmarks
- Frequently check client satisfaction and capture client feedback
- Understand the product and services inside and out
- Exceptional personality, charisma, and genuine joy for people
- 3+ years of experience in Account Management or Customer Success
- Experience with SaaS services
- English business proficiency (written and spoken) and respective business acumen
- High level of maturity and work ethic required. You will be interacting with business managers and accountants for the top celebrities and musicians on earth.
EMINUTES (https://eminutes.com/) is a law firm that does two main things – we form and maintain corporations and LLCs for the entertainment industry. We have an extraordinary amount of technology, having invested over $4M to date, that enables us to knock our clients’ socks off. We are a modern, completely remote operation. Our employees enjoy competitive salaries, fantastic health insurance, cell phone allowance, home office allowance and pension. We are passionate about giving back to our community through our Arts initiative and our soon to be announced shEMINUTES initiative which will empower women entrepreneurs.
Successful candidates would have the following qualities: (1) extraordinary personalities and communication skills, (2) technological sophistication, (3) team spirited, (4) adaptable, flexible and able to embrace constant change. Although we do have a work from anywhere policy, our preference is to identify candidates in Los Angeles.